What is an AI voice agent?

An AI voice agent is an autonomous conversational system that can speak with humans over phone, web or WhatsApp. Fawks AI agents understand intent, ask clarifying questions, follow business workflows and update systems — without a human on the line.

Can Fawks AI make outbound calls?

Yes — we power high-volume outbound campaigns with smart dialing, retry logic, answer-machine detection, pacing controls and per-agent concurrency.

Which languages are supported?

70+ languages including English, Hindi, Marathi, Tamil, Telugu, Bengali, German, French, Italian, Spanish, Portuguese, Japanese, Arabic and Dutch — with multiple voice options per language.

Is it safe for customer data?

Fawks AI is built on a SOC 2 Type II aligned posture with AES-256 encryption at rest, TLS 1.3 in transit, role-based access, audit logs and on-prem deployment options for regulated industries.

How fast can we launch?

Most teams launch their first agent in under 5 working days. Custom integrations and on-prem deployments typically take 2–4 weeks.

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Home › Case Studies › BFSI / NBFC

BFSI Case Study · 61% AI Collection Resolution

How a leading NBFC resolved 61% of collection calls and lifted promise-to-pay capture 2.4× with Fawks AI voice agents — SOC 2 + PCI-DSS aligned.

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